CARTS External Users Enrollment Instructions for Self-Service Password Management. 

CARTS has deployed a new password self-service tool to help you reset your CARTS account passwords on your own without IT helpdesk assistance. With this tool, you can change password, recover your forgotten password, unlock your account and you will also receive password expiry notification reminder emails.

In the past we have provided account password management with email verification only. We are taking this one step further to multi-factor authentication for added security.

It's very easy to use! All you have to do is enroll yourself by clicking on the link given below to make use of this facility.

Option 1: Enrollment steps if you know your Username and Password

1. Open https://cartsselfservice.lsu.edu/ in a new tab or window.

2. On the homepage, enter your email ID associated with the CARTS account (mostly likely your work email ID like “example@la.gov”) and Password, then click Login button. 

In case if you do not remember your password then please follow the instructions under “Option 2: Enrollment steps if you forgot your password ” section in this KB.

3. Once you are logged in for the first time, you will be asked to enroll as shown below. Click on Click here

4. You will be presented with security questions choice, choose two questions and set your answer and click Next.

5. Once successful, you will be prompted as below.

6. Enrollment step is completed, please close your browser or tab.

Option 2: Enrollment steps if you forgot your password

1. Open https://cartsselfservice.lsu.edu in a new tab or window.

2. On the login screen click on “Forgot your password?” and enter your email ID or username in the first row and in the second row please leave the default at CARTS, then type the displayed captcha and click Continue.

3. Verify your username, email is correct and click Continue to receive an email with the reset link. You will have limited time to finish the process or the link will expire. If your email ID is incorrect please email us at carts@lsu.edu.

4. Once you receive the email, please click on the link to open in the browser.

Note: If you receive any session timeout error when you click on the link in the email, please try to copy the link from the email and paste it in a new private window(Microsoft Edge) or Incognito window(Chrome)  

5.  You will be presented with security questions choice, choose two questions and set your answer and click Next.

6.  Then you will be prompted to set your password. Enter your new password as per the policy displayed and Submit.

Note: It will only accept if it satisfies password policy and will show you successful notification.

7. On successful submission a password reset success notification as below.

8. Enrollment complete, please sign out and close the browser or tab